Ratings explained

A user can only rate another user if there has been an interaction between them.

• How can I rate another user?

• Go to your messages inbox.
• Tap on the profile picture of anyone you have recently messaged with.
• Assign a star rating (5 is high, 1 is low).

Your rating should consider the other user’s quality of communication, timeliness for pickup, and whether the item was as advertised.

• Why do we have ratings?

  • Ratings help Olioers know if another user has been reliable, polite, and has created a positive experience. It enhances the sharing experience within the community.

• How is my rating calculated?

  • Once you receive 3 ratings, your average rating will be displayed.
  • Once you receive 10 ratings, your average will be shown with the highest and lowest ratings ignored to prevent unfair impacts on your overall rating.

• Are ratings anonymous?

  • Yes, ratings are anonymous. However, when you only have a few ratings, it may be possible to see your rating increase or decrease as a result of a new rating.

• Can I change a rating?

  • Yes, each user can rate you once, but they can change the rating at any time.

• How does my star rating affect my ability to use Olio?

  • If you receive 3 low ratings (less than 3*) within 1 month, and your average rating for the last month is below 3*, your account will be suspended for a 30-day period to ensure a great sharing experience among Olioers.

• How can I improve my rating?

  • Request a rating from users you have shared with in the past.
  • Be polite, on time, and efficient in your communication.
  • Continue adding and requesting listings via the app, ensuring a positive sharing experience.

• Can I rate any user?

  • No, ratings are only allowed after the adder has confirmed that the listing is going to be collected.

• How come a "no-show" can give a rating?

  • Both parties can rate each other once a pickup is confirmed. Allowing the "no-show" to give a rating prevents abuse of the system.

• Ratings don’t work/I can’t rate another user
  • If you can’t rate another user, it might be because the app doesn’t recognize that you have shared a listing. The person who added the listing needs to mark that the other user is picking the listing up by tapping the purple button within the messaging thread between both parties.

• My Rating has disappeared?!

  • If your rating has disappeared, check that you're logged into the right account. If you've been suspended, your previous ratings are wiped to give you a fresh start.